Software Support Desk

If you forget your 4-digit fast login PIN, select 'Log in with password instead' on the login screen. You can change your PIN under Settings -> Staff profile once logged in. If you are locked out of your clinic account entirely, contact your clinic's primary administrative account owner to trigger a password reset link.

WhatsApp confirmations are delivered to the phone number entered during patient intake. If a patient does not receive their digital slip, verify that the country code (+91) is correct and that the number is active on WhatsApp. You can resend the slip manually from the active queue menu on your dashboard.

For video calls, both the doctor and patient must grant browser permission to access camera and microphone. If blocked, click the lock icon in your browser's address bar, reset camera/mic permissions, and reload the telehealth URL page. A minimum upload speed of 2 Mbps is recommended for stable feeds.